Terms of service

Terms of Service

Last updated: 29 June 2026

1. About these Terms

These Terms of Service govern your access to and use of The Belfry Shop website and your purchase of products from us.

In these Terms:

“The Belfry Shop”, “we”, “us” and “our” mean Simon Ward trading as The Belfry Shop;
“website” means The Belfry Shop online store and its associated pages, features and services;
“customer”, “you” and “your” mean the person accessing the website or placing an order; and
“products” means the physical goods offered for sale through the website.

Our contact details are:

Trading name: The Belfry Shop
Operator: Simon Ward trading as The Belfry Shop
Address: 22 Blake Drive, Braintree, Essex, CM7 9UE, United Kingdom
Email: support@thebelfryshop.co.uk
Contact form: available through the Contact page on our website

The email address above must be active and monitored before these Terms are published.

By accessing the website, creating an account or placing an order, you agree to these Terms. Please read them before using the website or purchasing a product.

Nothing in these Terms limits any statutory rights that cannot legally be excluded.

2. Other policies

The following policies also form part of your agreement with us where applicable:

our Returns, Cancellations and Refunds Policy;
our Shipping Policy;
our Privacy Policy; and
any product-specific terms, care instructions or safety information shown on a product page.

Where there is an inconsistency, these Terms will apply except:

the Privacy Policy will govern the processing of personal information;
the Returns, Cancellations and Refunds Policy will provide further detail on returns and statutory cancellation rights; and
mandatory consumer law will take priority over all of our policies.

3. Eligibility to use the website

You must be at least 18 years old to place an order.

A person under 18 may use the website only with the involvement and permission of a parent or legal guardian. The parent or guardian will be responsible for the order.

By placing an order, you confirm that:

the information you provide is accurate and complete;
you are legally capable of entering into a contract;
you are authorised to use the chosen payment method; and
you are not purchasing products for an unlawful purpose.

4. Personal and business customers

These Terms primarily apply to customers purchasing products as consumers for personal use.

A “consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession.

If you purchase wholly or mainly for business purposes, some statutory consumer protections referred to in these Terms will not apply. We may require separate written terms for wholesale, resale, corporate or other substantial commercial orders.

You must contact us before placing an order if you intend to:

resell our products;
purchase products in wholesale quantities;
use our products as part of another commercial product or service; or
place an order requiring commercial licensing or custom branding.

5. Products and print-on-demand production

Many of our products are manufactured, printed or fulfilled after an order is placed. This is commonly known as print-on-demand production.

Production may be carried out by third-party printing, manufacturing and fulfilment partners acting on our behalf. Your contract remains with The Belfry Shop, not with the fulfilment partner.

Being printed or manufactured after ordering does not automatically make a standard catalogue product personalised or bespoke.

A product will normally be treated as personalised or bespoke only where it is created using customer-supplied content, measurements or specifications that make the product materially specific to that customer.

Print-on-demand production can result in minor variations between production batches. These may include insignificant differences in:

colour tone;
positioning of a print;
dimensions within stated manufacturing tolerances;
fabric texture;
stitching; or
finish.

Minor variations that do not materially affect the product’s appearance, quality, function or conformity with its description will not normally constitute a fault.

This does not affect your rights where a product is materially defective, damaged, misprinted, incorrectly supplied or not as described.

6. Product information and images

We take reasonable care to ensure that product descriptions, images, prices, dimensions and specifications are accurate.

Product images are illustrative. The appearance of colours can vary according to:

screen type;
display settings;
lighting conditions;
photography; and
manufacturing materials.

We do not guarantee that your device will display every colour exactly as it appears on the physical product.

Measurements and size guides are approximate unless expressly stated otherwise. You should review the relevant size guide before ordering clothing or other size-dependent products.

Where a product description contains a clear error, please notify us so that it can be corrected.

Nothing in this section permits us to supply a product that is materially different from its description.

7. Placing an order

You are responsible for checking your order before submitting it, including:

the product;
design;
size;
colour;
quantity;
delivery address;
billing information; and
any personalisation details.

After you submit an order, you may receive an automatic acknowledgement. An acknowledgement confirms that we have received the order but does not necessarily mean that we have accepted it.

A contract is formed when we send you an order acceptance or dispatch confirmation, whichever occurs first.

Before accepting an order, we may decline it for a legitimate reason, including:

the product is unavailable;
payment cannot be authorised;
the delivery address is incomplete or outside an available delivery area;
a price or product description contains an obvious error;
the order appears fraudulent or unauthorised;
the order breaches a purchasing restriction;
the order contains prohibited personalisation; or
a fulfilment or production partner cannot manufacture the product.

If we decline an order after taking payment, we will refund the amount paid.

Once a contract has been formed, we will not cancel it without a valid reason. Where we cannot supply an accepted order, we will notify you and issue an appropriate refund.

8. Changes and cancellation before dispatch

Because print-on-demand orders may enter production shortly after being placed, we cannot guarantee that changes can be made before production or dispatch.

A request to change a product, size, colour, address or other order detail is not effective unless we confirm the change in writing.

Our inability to stop production does not remove any statutory cancellation right that applies to a standard, non-personalised product.

Different rules may apply to genuinely personalised or bespoke products, as explained in our Returns, Cancellations and Refunds Policy.

9. Prices

Product prices will be shown on the website in the currency selected for the relevant storefront.

Prices displayed to UK customers will include applicable UK VAT where VAT is chargeable, unless clearly stated otherwise.

Delivery charges and any other mandatory charges will be shown before you submit the order.

Prices may change at any time, but a change will not affect an order that we have already accepted, except where:

the original price was an obvious and unmistakable error; and
you could reasonably have recognised it as an error.

Where an obvious pricing error occurs, we may contact you and offer the option of purchasing at the correct price or cancelling the order for a full refund.

Currency conversion rates may change. Your bank, card provider or payment provider may impose its own currency conversion or international transaction fees. We do not control those fees.

10. Payment

Available payment methods will be displayed during checkout.

You authorise us and our payment service providers to charge the payment method supplied for:

the product price;
delivery charges;
applicable taxes; and
any other amount clearly disclosed and accepted before purchase.

Payment may be taken when the order is submitted, accepted or enters production.

You must provide accurate payment and billing information. We may delay or decline an order if:

payment is refused;
additional verification is required;
the payment information is incomplete;
there is a reasonable suspicion of fraud; or
the payment method is not authorised.

Payment processing may be provided by Shopify or another third-party payment provider. We do not ordinarily receive or store complete payment card details.

11. Promotional codes and discounts

Promotional codes and discounts:

are subject to any stated expiry date and conditions;
have no cash value;
cannot normally be exchanged for cash;
may be restricted to particular products, customers or territories;
may not be used retrospectively;
may not be combined unless expressly permitted; and
may be withdrawn where they have been obtained or used fraudulently.

We will not withdraw a promotion from an order after acceptance merely because the promotion later ends.

12. Delivery

Available delivery methods, charges and estimated delivery periods will be shown during checkout or in our Shipping Policy.

Delivery estimates are estimates rather than guaranteed dates unless we expressly agree to deliver by a particular date.

Print-on-demand orders may be produced and dispatched from different facilities. Items within the same order may therefore:

arrive separately;
have different tracking numbers; or
be delivered on different dates.

For UK consumer orders, we will deliver within 30 days after the contract is formed unless:

another delivery period was clearly disclosed and agreed; or
you and we subsequently agree another date.

You must provide a complete and accurate delivery address. We are not responsible for a delivery failure caused by an incorrect address supplied by you, although we will take reasonable steps to help resolve the problem.

You must contact us promptly if a parcel:

has not arrived within the estimated period;
is shown as delivered but has not been received;
is visibly damaged; or
appears to have been lost.

13. Risk and ownership

For consumer orders, responsibility for the product passes to you when it is delivered into the physical possession of:

you; or
a person identified by you to receive it.

Where you independently arrange for a carrier that we did not offer, responsibility may pass when the product is handed to that carrier, as permitted by law.

Ownership of a product passes to you when we have received full payment for it.

14. International orders

We may accept orders for delivery outside the United Kingdom where the destination is available during checkout.

International orders may be subject to:

import duties;
sales taxes;
customs charges;
brokerage charges;
local product restrictions; or
customs delays.

Unless checkout expressly states that such charges are included, you are responsible for import duties, taxes and customs charges imposed by the destination country.

You are responsible for ensuring that a product may lawfully be imported into and used in the destination country.

We may refuse or cancel an order where:

delivery to the destination is unavailable;
a product cannot legally be exported or imported;
a carrier will not accept the shipment; or
compliance requirements make fulfilment impracticable.

Where we cancel for one of these reasons, we will refund the amount paid for the affected product and any associated delivery charge.

Mandatory consumer rights under the law of your country or region are not excluded by these Terms.

15. Returns, cancellations and refunds

Returns, statutory cancellations, exchanges and refunds are governed by our Returns, Cancellations and Refunds Policy.

UK consumers normally have a statutory right to cancel an eligible online purchase within 14 days after delivery and then a further 14 days to send the product back.

Exceptions may apply to certain products, including:

genuinely personalised or bespoke products; and
sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken.

The fact that a product was manufactured after ordering does not, by itself, remove a statutory cancellation right.

You must not send a product directly to a printer, manufacturer, fulfilment partner or address shown on the parcel unless we have specifically instructed you to do so.

16. Faulty, damaged or incorrect products

We are legally responsible for supplying products that are:

of satisfactory quality;
fit for their normal purpose;
as described; and
consistent with any sample or model where applicable.

damaged;
defective;
materially misprinted;
incomplete;
not as described; or
different from the item ordered.

We may request photographs or other reasonable evidence so that we can assess the issue and, where appropriate, make a claim against the carrier or fulfilment partner.

Depending on the circumstances and your legal rights, we may offer:

a replacement;
repair;
price reduction;
partial refund; or
full refund.

Any request for evidence must be reasonable and will not be used to obstruct a valid statutory claim.

17. Product use and care

You are responsible for following all care labels, washing instructions, assembly instructions, warnings and product-specific guidance supplied with a product or shown on its product page.

Products must be used:

for their intended purpose;
in accordance with supplied instructions;
with appropriate care; and
under suitable adult supervision where relevant.

We are not responsible for damage caused by misuse, neglect, unauthorised modification, ordinary wear and tear or failure to follow care instructions.

This does not exclude liability for a product that was already faulty, unsafe or not fit for its normal purpose when supplied.

If we become aware of a product safety issue or recall, we may use the contact details associated with your order to provide safety information or instructions.

18. Customer-supplied content and personalisation

Where we permit customers to submit names, text, images, photographs, artwork or other content for personalisation, you confirm that:

you created the content or have permission to use it;
our use of it will not infringe another person’s copyright, trade mark, privacy or other rights;
it is accurate where accuracy is relevant;
it is not defamatory, threatening or unlawful;
it does not promote hatred, violence, abuse or discrimination;
it does not contain malicious code; and
it does not violate the rights of a child or vulnerable person.

You retain ownership of your content.

You grant us and our fulfilment partners a limited, non-exclusive licence to copy, modify, format, reproduce and transmit the content solely to:

process the order;
manufacture the product;
perform quality control;
deliver the product; and
deal with complaints, returns or legal obligations.

We may refuse content that we reasonably believe is unlawful, infringing, offensive or technically unsuitable.

You are responsible for foreseeable losses reasonably incurred by us as a direct result of your deliberate or negligent submission of content that you were not entitled to use.

19. Customer accounts

You may be able to create an account to review or manage orders.

You are responsible for:

providing accurate account information;
maintaining the confidentiality of your login details;
using a secure password;
restricting access to your device; and
notifying us of suspected unauthorised access.

You must not:

impersonate another person;
create an account using false information;
access another customer’s account;
sell or transfer your account; or
use an account for fraud or abuse.

We may suspend or restrict an account where reasonably necessary to protect customers, investigate fraud, secure the website or enforce these Terms.

Where possible, we will explain the reason for the restriction.

20. Reviews and other submissions

Where the website allows reviews, comments or other public submissions, the content must:

relate honestly to your experience;
not be misleading;
not be defamatory or abusive;
not contain confidential information;
not infringe intellectual property or privacy rights;
not contain spam or unauthorised advertising; and
not include malicious software or links.

You retain ownership of your submission.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, format and use the submission for operating and promoting The Belfry Shop.

We may moderate or remove content where we reasonably believe it breaches these Terms or applicable law. We will not manipulate reviews to create a misleading impression of customer opinion.

21. Acceptable website use

You may use the website only for lawful purposes.

You must not:

interfere with the website’s operation or security;
introduce viruses, malware or harmful code;
attempt to gain unauthorised access;
conduct fraudulent transactions;
scrape or extract website data at excessive scale;
bypass access controls;
use automated systems in a way that places an unreasonable load on the website;
reproduce the website for commercial use without permission;
use our branding to imply an unauthorised association; or
use the website to violate another person’s rights.

We may restrict access where reasonably necessary to protect the website, customers or our legal rights.

22. Intellectual property

Unless stated otherwise, the website and its contents are owned by or licensed to The Belfry Shop.

Protected material may include:

The Belfry Shop name and branding;
product artwork and designs;
photographs;
illustrations;
written descriptions;
page layouts;
graphics;
logos; and
website content.

You may view and use the website for personal shopping purposes.

You must not copy, reproduce, distribute, alter, sell, license or commercially exploit our content without prior written permission, except where permitted by law.

Purchasing a product does not transfer the intellectual property rights in the artwork, design or branding printed on it.

References to bellringing methods, terminology, organisations, locations or traditions do not necessarily imply sponsorship, approval or affiliation.

23. Third-party services and links

The store is hosted and supported by Shopify. We may also use third parties for:

payment processing;
printing;
manufacturing;
warehousing;
delivery;
analytics;
fraud prevention; and
customer communication.

Third-party services may be governed by their own terms and privacy notices.

The website may contain links to external websites. We are not responsible for the content, security or availability of a third-party website that we do not operate.

A link does not necessarily mean that we endorse the third party.

This section does not remove our responsibility for third parties acting on our behalf in fulfilling your order.

24. Website availability

We aim to keep the website accurate, secure and available, but we do not guarantee uninterrupted access.

We may suspend or restrict the website for:

maintenance;
security work;
technical faults;
legal compliance;
system upgrades; or
events outside our reasonable control.

We will take reasonable steps to minimise disruption.

We may change or discontinue website features, but this will not affect an order that has already been accepted unless the change is required by law or is necessary to fulfil the contract.

25. Our responsibility to consumers

We are responsible for foreseeable loss or damage caused by:

our breach of these Terms; or
our failure to use reasonable care and skill.

Loss is foreseeable where it was an obvious consequence of the breach or where both you and we knew it might occur when the contract was formed.

We are not responsible to a consumer for business losses, including:

loss of profit;
loss of revenue;
loss of business;
loss of opportunity; or
business interruption.

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
defective products where liability cannot legally be excluded;
breach of statutory consumer rights; or
any other matter for which liability cannot lawfully be excluded.

26. Responsibility to business customers

If you purchase wholly or mainly for business purposes, we will not, to the extent permitted by law, be liable for:

indirect or consequential loss;
loss of profit;
loss of revenue;
loss of contracts;
loss of anticipated savings;
loss of business opportunity;
loss of goodwill; or
business interruption.

Subject to liabilities that cannot legally be limited, our total liability to a business customer relating to an order will not exceed the total amount paid for that order.

This section does not apply to consumers.

27. Events outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

severe weather;
natural disasters;
fire;
flood;
epidemic or pandemic disruption;
war;
civil disorder;
terrorism;
governmental action;
customs delays;
industrial disputes not involving our own workforce;
carrier disruption;
power failure;
internet or telecommunications failure; or
major supply-chain interruption.

Where such an event affects an order, we will:

contact you as soon as reasonably practicable;
take reasonable steps to minimise the effect; and
provide a revised estimate where possible.

Where the delay becomes substantial, you may contact us to cancel the affected order and receive a refund for products not supplied, subject to applicable law.

28. Privacy and communications

We process personal information in accordance with our Privacy Policy.

We may contact you using the email address, telephone number or postal address supplied in connection with an order for purposes including:

order confirmation;
payment queries;
production issues;
delivery updates;
customer support;
returns;
fraud prevention; and
product safety notices.

Marketing communications will be sent only where permitted by law. You may unsubscribe from marketing emails using the link provided in the message.

Unsubscribing from marketing will not prevent us from sending necessary transactional or safety communications.

29. Complaints

Please send complaints to:

Email: support@thebelfryshop.co.uk
Postal address: The Belfry Shop, 22 Blake Drive, Braintree, Essex, CM7 9UE, United Kingdom

Include:

your name;
order number;
a description of the issue;
the outcome you are seeking; and
any relevant photographs or documents.

We will acknowledge and investigate complaints within a reasonable period.

If a consumer dispute remains unresolved, we will provide information about any applicable alternative dispute resolution procedure where legally required.

30. Changes to these Terms

We may update these Terms to reflect:

changes to the website;
changes to our products or fulfilment methods;
changes in law or regulation;
security requirements; or
reasonable changes to our business operations.

The latest version will be published with a revised “Last updated” date.

Changes will apply prospectively. The terms in force when an order was accepted will normally continue to govern that order unless a change is required by law or agreed with you.

31. Transfer of rights

We may transfer our rights and obligations under a contract to another organisation, for example as part of a sale or reorganisation of the business.

Any transfer must not reduce your statutory rights. We will notify you where the transfer materially affects your rights.

You may transfer your rights under a contract only where:

we agree in writing; or
the law permits you to do so.

32. Severability

Each section of these Terms operates separately.

If a court or competent authority determines that a provision is unlawful or unenforceable, the remaining provisions will continue to apply.

33. No waiver

If we delay or fail to enforce a right, this does not mean that we have waived it.

A waiver relating to one event will not automatically apply to another event.

34. Third-party rights

Except where expressly stated, no person other than you and The Belfry Shop has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any right or remedy that exists independently of that Act.

35. Entire agreement

These Terms, together with the policies incorporated into them and the information shown during checkout, form the agreement between you and us concerning an order.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on statements that legally form part of the contract.

36. Governing law and courts

These Terms and contracts between you and us are governed by the law of England and Wales.

If you are a consumer resident in:

England or Wales, proceedings may be brought in the courts of England and Wales;
Scotland, proceedings may normally be brought in Scotland or England and Wales;
Northern Ireland, proceedings may normally be brought in Northern Ireland or England and Wales; or
another country, you may retain the benefit of mandatory protections and local court rights that cannot legally be excluded.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.

37. Contact

Questions concerning these Terms, an order or the website should be sent to:

The Belfry Shop
Simon Ward trading as The Belfry Shop
22 Blake Drive
Braintree
Essex
CM7 9UE
United Kingdom

Email: support@thebelfryshop.co.uk

Country/Region