Shipping policy

Shipping Policy

Last updated: 29 June 2026

This Shipping Policy explains how orders placed through The Belfry Shop are produced, dispatched and delivered.

This policy should be read together with our Terms of Service and Returns, Cancellations and Refunds Policy.

1. Contact details

Shipping enquiries should be sent to:

The Belfry Shop
Email: support@thebelfryshop.co.uk
Address: 22 Blake Drive, Braintree, Essex, CM7 9UE, United Kingdom

Please include your order number when contacting us.

The email address must be active and monitored before this policy is published. The store currently displays SimonWard@null.net, which appears to be an invalid placeholder and should be replaced throughout Shopify.

2. Where we deliver

We currently offer delivery to eligible addresses in:

the United Kingdom;
the United States; and
Canada.

The countries and regions available during checkout determine where we can currently deliver.

Some products may not be available in every country or region because of carrier, manufacturing, customs or product restrictions.

We may add or remove delivery destinations from time to time.

3. Print-on-demand production

Most products sold by The Belfry Shop are produced or printed after an order is placed.

This reduces unnecessary stock and overproduction, but it means that an order normally requires both:

production and fulfilment time; and
carrier delivery time.

Production begins after payment has been authorised and the order has been accepted.

Production times may vary according to:

the product ordered;
the quantity;
the production facility;
product availability;
quality-control requirements;
the delivery destination; and
seasonal demand.

Business days generally exclude Saturdays, Sundays and public holidays in the country where the order is produced or delivered.

4. Estimated delivery dates

Any delivery date or delivery period shown on the product page, during checkout, in the order confirmation or in a dispatch email is an estimate unless we expressly confirm that delivery by a particular date is guaranteed.

An estimated delivery period may include both production and transit time.

We will take reasonable steps to deliver within the estimate provided. However, delivery may be affected by circumstances outside our reasonable control, including:

carrier disruption;
customs inspections;
severe weather;
public holidays;
industrial action;
temporary stock shortages;
production failures;
incorrect delivery information; or
unusually high order volumes.

For UK consumer orders, unless a different delivery period has been clearly disclosed and agreed, goods must normally be delivered within 30 days of the contract being formed.

5. Shipping charges

Shipping charges are calculated and displayed during checkout before you place the order.

Charges may depend on:

the delivery country;
the delivery postcode or region;
the products ordered;
package size and weight;
the production location;
the available delivery service; and
the number of separate parcels required.

You will not be charged an undisclosed shipping fee after placing the order.

Promotional free-shipping offers may be subject to minimum order values, eligible destinations, qualifying products and stated expiry dates.

6. Order processing and dispatch

You will normally receive an order confirmation after your order has been placed.

A dispatch confirmation may be sent when all or part of the order leaves the fulfilment facility.

Dispatch does not mean that the parcel has already reached the carrier’s delivery network. Tracking information may require additional time to become active.

Orders placed at weekends or on public holidays may not begin processing until the next applicable business day.

7. Separate parcels

Products within the same order may be manufactured or fulfilled at different facilities.

As a result:

an order may arrive in more than one parcel;
parcels may be dispatched on different dates;
different carriers may be used;
each parcel may have a separate tracking number; and
one item may arrive before another.

Separate delivery does not necessarily mean that an item is missing.

Where possible, dispatch notifications will identify which products are included in each parcel.

8. Tracking

Tracking will be supplied where it is available for the selected shipping service.

Tracking information may take several business days to update after dispatch, particularly while a parcel is transferring between fulfilment facilities, international carriers or local postal services.

Some economy postal services may provide limited tracking or no tracking after the parcel enters the destination country.

A lack of tracking updates does not necessarily mean that a parcel has been lost.

Please contact us if the parcel has not arrived by the end of the latest estimated delivery period.

9. Delivery addresses

You are responsible for supplying a complete and accurate delivery address, including where applicable:

recipient name;
building or house number;
street;
apartment, unit or flat number;
town or city;
county, state or province;
postcode or ZIP code;
country; and
contact telephone number.

Please check the address carefully before placing the order.

Contact us immediately if an address needs to be corrected. Because orders may enter production quickly, we cannot guarantee that an address can be changed after the order has been submitted.

An address change is effective only when we confirm it in writing.

We remain responsible where an incorrect delivery results from an error made by us or by a carrier appointed by us.

10. Incorrect or incomplete addresses

If a parcel cannot be delivered because the customer supplied an incomplete or incorrect address, it may be:

returned to the fulfilment facility;
held by the carrier;
destroyed or disposed of under the carrier’s rules; or
subject to a redelivery charge.

Where the error was caused by the customer, the customer may be required to pay reasonable additional costs for redelivery or replacement.

We will tell you what options are available after receiving information from the carrier or fulfilment partner.

We will not charge additional costs where the address error was caused by us.

11. Safe places, neighbours and collection points

Where supported by the carrier, you may be able to nominate:

a safe place;
a neighbour;
a parcel locker; or
a collection point.

You should nominate only a location that is secure and suitable for the parcel.

Where you expressly instruct the carrier to deliver to a named person or nominated location, delivery may be treated as completed once the carrier has correctly followed that instruction.

We remain responsible where the carrier does not follow the delivery instruction or delivers to the wrong location.

12. Responsibility during delivery

Where we arrange the carrier, the goods remain at our risk until they come into the physical possession of:

you; or
a person you have identified to receive them.

We will not require you to pursue our carrier directly for a parcel lost or damaged before delivery. We may ask you to assist with reasonable evidence required for our investigation.

If you independently appoint a carrier that we did not offer, responsibility may pass to you when the goods are handed to that carrier.

UK consumer guidance confirms that where the retailer arranges delivery, the retailer remains responsible for goods lost, damaged or delivered to the wrong address before the customer receives them.

13. Delayed orders

Please allow until the end of the stated estimated delivery period before reporting an order as delayed.

If the order is delayed, contact us with:

your name;
order number;
delivery address; and
any relevant tracking information.

We will review the order and, where appropriate, contact the fulfilment partner or carrier.

We may ask you to allow a reasonable additional period for delivery where the original date was not essential.

You may have the right to cancel the order where:

we refuse to deliver;
we fail to deliver within an agreed essential deadline; or
we fail to deliver within a reasonable additional period that you have given us.

Where an order is validly cancelled for non-delivery, we will refund the affected amount without undue delay.

14. Lost parcels

A parcel will not necessarily be considered lost merely because tracking has temporarily stopped updating.

A carrier may require a specified investigation period to pass before confirming that a parcel is lost.

If an order has not arrived by the latest estimated delivery date, contact us. We will investigate the shipment with the carrier or fulfilment partner.

Where a parcel is confirmed as lost before delivery, we will provide an appropriate remedy, which may include:

sending a replacement; or
issuing a refund.

The customer will not be required to claim compensation directly from a carrier that we appointed.

15. Parcels marked as delivered

If tracking shows that a parcel has been delivered but you cannot find it, please:

check the delivery address on the order;
check around the property;
ask other members of the household;
check with reception, building management or mailrooms;
check any nominated safe place;
check with nominated neighbours; and
contact us promptly.

We will review the delivery information and raise an enquiry with the carrier where appropriate.

A tracking status alone will not automatically determine the outcome. We may consider delivery photographs, location scans, signatures, address details and other relevant evidence.

16. Damaged parcels

Please inspect the parcel and product as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact us promptly and provide:

your order number;
a description of the damage;
photographs of the external packaging;
photographs of the shipping label;
photographs of the damaged product; and
photographs of any internal packaging.

Keep the damaged product and packaging until we confirm whether they are required for inspection or return.

Depending on the circumstances and your statutory rights, we may provide a replacement, refund or other appropriate remedy.

17. Missing or incorrect items

If an item is missing, first check whether the order was divided into separate shipments.

every parcel has arrived but an item is missing;
the parcel contains the wrong product;
the wrong size, colour or design was supplied; or
the quantity received is incorrect.

Please provide photographs of the parcel contents, packaging and shipping label where reasonably requested.

Where we have supplied the wrong item or omitted an item, we will correct the problem at no additional cost to you.

18. Customs, duties and taxes

International orders may be subject to:

import VAT or sales tax;
customs duties;
brokerage charges;
carrier handling fees; or
other charges imposed by the destination country.

Where checkout states that duties and taxes are included, no additional amount should normally be payable on delivery.

Where checkout does not state that duties and taxes are included, the recipient may be responsible for paying charges imposed by customs authorities or the carrier.

These charges are not controlled by The Belfry Shop and may vary according to the product, value and destination.

Customers are responsible for ensuring that ordered products can lawfully be imported into their country.

19. Customs delays

International orders may be inspected or delayed by customs authorities.

Customs processing is outside our direct control, and such delays may not appear immediately in tracking information.

We may assist by providing reasonable shipping or order documentation, but we cannot instruct customs authorities to release a parcel.

A customs delay does not remove any mandatory consumer right that applies under relevant law.

20. Unclaimed or refused parcels

A parcel may be returned or disposed of if:

delivery is repeatedly attempted without success;
it is not collected from a collection point;
import charges are not paid;
the recipient refuses delivery; or
the delivery address is invalid.

Where the failure resulted from customer action or incorrect information, reasonable return, redelivery or replacement costs may be deducted or charged where permitted by law.

Refusing delivery does not necessarily constitute a valid cancellation. Customers wishing to cancel should follow the process in our Returns, Cancellations and Refunds Policy.

21. Orders required for a particular date

a birthday;
a holiday;
an event;
a performance;
a wedding;
Christmas; or
another fixed date.

Unless we expressly confirm a guaranteed delivery date in writing, standard delivery estimates are not guarantees that the order will arrive before a particular event.

We are not responsible for avoidable event-related losses where the required date was not disclosed before the contract was formed.

Nothing in this section limits rights arising where we expressly agreed that delivery by a particular date was essential.

22. Changes or cancellations

Because products may enter production shortly after ordering, contact us immediately if you need to cancel or amend an order.

We cannot guarantee that production, dispatch or delivery can be stopped.

This does not remove any statutory cancellation right that applies to eligible goods after delivery.

Cancellation and return rights are explained in our Returns, Cancellations and Refunds Policy.

23. Refunds of shipping charges

Shipping refunds depend on why the order is being refunded.

Where an entire eligible order is cancelled under UK statutory cancellation rights, we will normally refund the cost of our least expensive standard delivery method.

Any additional amount paid for express, premium or enhanced delivery does not normally have to be refunded beyond the standard delivery amount.

Where goods are faulty, damaged, incorrect or not delivered, we will refund or cover appropriate delivery costs as required by law.

24. Events outside our control

We are not responsible for delay caused by an event outside our reasonable control, but we will take reasonable steps to reduce its effect.

Such events may include:

natural disasters;
severe weather;
war or civil unrest;
governmental restrictions;
customs action;
epidemics;
major carrier disruption;
industrial disputes;
power failures;
telecommunications failures; or
material supply-chain disruption.

Where a delay becomes substantial, you may have the right to cancel the affected order and receive a refund for goods not supplied.

25. Consumer rights

Nothing in this Shipping Policy excludes or restricts statutory consumer rights.

It is our responsibility to supply goods that meet your consumer rights and to arrange delivery in accordance with the contract.

26. Contact us

For any delivery issue, contact:

The Belfry Shop
Email: support@thebelfryshop.co.uk
Postal address: 22 Blake Drive, Braintree, Essex, CM7 9UE, United Kingdom

Please provide your order number and relevant supporting information.

Country/Region